Privacy Policy
Last updated: March 2025
Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights so you can feel confident every time you interact with us online or by phone.
What Information We Collect
Information you give us directly:
- Name, email address, and phone number
- Home or business address (for scheduling)
- Any messages or inquiries you send us
Information collected automatically when you visit our site:
- Pages visited, time on site, and click patterns
- Referring websites (where you came from)
- Device type and browser (collected in aggregate — not tied to you personally)
We use cookies and tools like Google Analytics to understand how people use our site. Cookies don’t capture your name or email; they just help us improve your experience. Learn more about how Google Analytics handles data.
Text Messaging (SMS)
We send text messages to keep you updated on your service. Here’s what you should know:
How you opt in
You’ll only receive texts if you’ve opted in through one of the following methods:
- Phone opt-in — When scheduling by phone, our team informs you of the SMS program and asks for your consent before adding you to our messaging list. Your consent is documented in our scheduling system at the time of booking.
- Online booking form — When you book online, you are informed that by submitting the form, you may receive text messages regarding your appointment and job updates. We are currently implementing a dedicated opt-in checkbox to this form.
Opting in is never required to book or purchase our services.
What we send
- Appointment confirmations and reminders
- Crew dispatch and job status updates
- Post-job follow-ups
Message frequency
Up to 5–6 messages per service event. Promotional messages no more than 2–4 times per month. Message and data rates may apply.
To opt out
Reply STOP to any text from us. You’ll get one confirmation message and nothing after that.
Need help?
Reply HELP to any text, or email us at [email protected].
We do not sell or share your phone number with third parties for marketing.
How We Use Your Information
- To schedule and complete your junk removal service
- To send confirmations, updates, and follow-ups
- To respond to questions and support requests
- To improve our website and customer experience
- To send promotional offers (only with your consent)
We do not sell your personal information. Ever.
How We Protect Your Information
We use SSL encryption, firewalls, two-step verification, and randomized access credentials to protect your data. While no system is 100% foolproof, we take every reasonable precaution.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Request a correction if something is wrong
- Request deletion of your data
- Opt out of marketing communications at any time
To make a request, email [email protected] or call 443-312-9020.
California Residents (CCPA)
If you’re a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights — including the right to know what we collect, request deletion, and opt out of data sales. We don’t sell personal data. To submit a CCPA request, email [email protected].
Data Retention
We keep your information only as long as needed:
- Customer and job records: up to 5 years
- SMS consent records: minimum 4 years (required by carrier regulations)
- Aggregate website analytics: may be kept indefinitely
When data is no longer needed, we securely delete or anonymize it.
Information Sharing
We may share anonymized, aggregated data (such as general website traffic trends) with trusted partners. We never share information that identifies you personally, and we never sell or rent your contact information. We do not sell, share, or disclose your phone number or any SMS opt-in data to third parties or affiliates for any purpose.
If Spartan Junk Removal is ever part of a merger or acquisition, your data may transfer as part of that process. We’ll notify you and explain any changes.
Children’s Privacy
Our website is not intended for children under 13. We don’t knowingly collect information from minors. If you believe we have, contact us at [email protected], and we’ll remove it promptly. Learn more about children’s online privacy under COPPA.
Links to Other Sites
We occasionally link to third-party websites. Once you leave our site, their privacy policies apply, not ours.
Policy Updates
We’ll update this page if our practices change. For significant changes, we’ll notify registered users by email. Your continued use of our site after an update means you accept the revised policy.
Contact Us
Questions? Reach our Privacy Officer:
Spartan Junk Removal
8101 Sandy Spring Rd, Ste 250N
Laurel, MD 20707
443-312-9020
For reference: this policy is written in accordance with applicable U.S. privacy laws including the FTC Act, CCPA, COPPA, and CTIA A2P SMS guidelines.